The AFP-led Joint Policing Cybercrime Coordination Centre (JCP3) is urging Australians to stay alert this festive season, as online shopping scams have already cost consumers nearly $4 million in 2024.
As of October, ScamWatch had received over 13,500 reports of online shopping scams this year, with numbers expected to climb as cybercriminals target busy shoppers ahead of Boxing Day.
AFP Commander Graeme Marshall warned that cybercriminals are becoming increasingly sophisticated.
“The potential risk to those shopping online increases significantly during the holiday season as cybercriminals exploit time-poor consumers seeking bargains,” he said.
These scams typically involve fake online stores or profiles that look authentic, often advertising goods at heavily discounted prices. Scammers may also post fake reviews or ads on social media and marketplaces to lure victims. Once a purchase is made, customers either receive counterfeit products or nothing at all.
Commander Marshall outlined several red flags to watch for, such as unusually low prices, a lack of contact details, and requests for payment through bank transfers or cryptocurrency.
“We urge consumers to follow an online safety checklist to prevent a not-so-Merry festive season,” he added.
Stay safe with these tips:
- Use secure payment platforms like PayPal or credit cards that offer buyer protection.
- Avoid payments via bank transfer, gift cards, or cryptocurrency.
- Go directly to the official website of the seller rather than relying on ads or top search results, which could lead to fake sites.
- Check for ‘https’ and a padlock symbol in the website address when making payments.
- Research the seller and look for independent reviews. Be cautious of websites with no reviews or overly positive, fake-looking feedback.
- Avoid websites without terms and conditions, an ABN, or a privacy policy.
- Be wary of emails or messages asking you to click on links to verify an order—legitimate companies won’t ask this.
With scams on the rise, JCP3 advises Australians to shop smart and stay vigilant to ensure their festive season remains merry and scam-free.
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