Mumbai Police recently said that they have busted a fake call centre located in a house along Rajodi Beach recovering 60 workstations and arresting around 50 people.
Police Authorities commenced a forensic examination of the computers and revealed that young employees were trained to receive calls from unsuspecting bank customers from Australia.
Mumbai police officer Suhas Bavche told AFP that these fake call centre employees allegedly extracted sensitive personal details and security information.
The information included one-time passwords from customers and then passed the information on to their managers over email.
Bavache said:
“This could be the tip of the iceberg. We are investigating international connections for the racket. Such fake call centres operating from one place for a couple of months at a time are regularly busted across the country.”
Mumbai police say that they busted this operation by tracking what the fake call centre employees were having for breakfast at 4 am.
This call centre, according to reports, employed almost 50 employees who didn’t leave the building.
Police say this was to prevent the employees from interacting with outsiders.
Bavche that they got a tip-off that there was a regular order of a huge number of breakfasts from a nearby eatery.
“The beach resort is full of tourists on weekends and almost deserted on other days. So the 50 to 60 tea and breakfast orders so early every morning for many days raised our suspicion and we started secretly monitoring the place.”
Mumbai Police have arrested the owner and employees of this fake call centre and charged them with impersonation, cheating and fraud under India’s Information Technology Act.
