The Finance Sector Union (FSU) has hit out at Bank of Queensland’s (BoQ) decision to slash 200 jobs, warning the move will gut its Australian workforce and push vital services offshore.
The cuts, linked to a new deal with global outsourcing giant CapGemini, will see 165 roles eliminated in BOQ’s contact centre — more than half of the division’s Australian staff. Another 20 roles will go in collections, with the remainder spread across retail, lending, and audit.
Union officials say the work will be shifted to CapGemini’s operations in India, raising concerns that customers calling the bank will no longer be speaking to local employees.
“This process has been planned in secret and then dumped on workers with no warning,” FSU National Secretary Julia Angrisano said.
“BOQ staff deserve honesty and respect, not to be blindsided about the future of their jobs.”
The union also warned that BOQ’s push into automation and artificial intelligence — overseen by CapGemini — threatens even more jobs, while diminishing customer service.
Earlier: Outrage as CBA outsources to India after Aussie job cuts — union slams ‘shameful act’
The bank’s latest move follows branch closures across Australia and comes just months after the Commonwealth Bank faced a backlash for outsourcing roles to its Indian subsidiary, weeks after axing 300 Australian jobs.
Earlier this year, the FSU accused CBA of acting in “bad faith” after advertising identical roles in India to those declared redundant in Australia, calling the move “shameful” and a breach of its enterprise agreement.
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